logo

View all jobs

Customer Service Representative

New Carrollton, Maryland
Customer Service Representative (“CSR”) is responsible for the processing of applications and correspondence timely and accurately.  Provide quality customer service and responds to a variety of customer inquiries, identifies problems, and provides solutions while communicating clearly and effectively.  

Job Duties
  • Processes applications, researches accounts, processes licenses and responds to telephone inquiries and concerns
  •  Ensures timely data entry of all license application information
  • Generates appropriate correspondence for deficiencies, license continuation renewals, reinstatements, etc.
  • Requires delivering a high level of service under pressure, and handle difficult situations with professionalism
  • Must be able to organize and prioritize workload
  • Processes, archives, stores, and retrieves documents
  • Researches and resolves issues
  • Screens documents that are submitted to the office
 
Qualifications
  • High school diploma or equivalent
  • Minimum 1 year of recent work experience in fast paced office or retail environment
  • Demonstrate excellent spelling and grammar skills
  • Proficient computer skills with Word, Excel, Outlook, and the Internet
  • Strong written and verbal communication and effective interpersonal skills.
 
Physical Requirements:

This position requires the ability to sit for long periods of time and multi-task. Hear and converse clearly over the telephone and face-to-face.  This position requires keying frequently on a computer for both data entry and composing of documents.  Requires the use of a scanner and dexterity for archiving and filing documents.  Regularly uses vision to focus on computer and files. This is a semi-sedentary position working in a fast-paced office environment.
More Openings
Geologist
Junior - Level Geologist
Senior Geologist
Senior Production Geologist
Wellsite Geologist
Share This Job
Powered by