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Customer Service Representative

New Carrollton, Maryland
Customer Service Representative (“CSR”) is responsible for the processing of applications and correspondence timely and accurately.  Provide quality customer service and responds to a variety of customer inquiries, identifies problems, and provides solutions while communicating clearly and effectively.  

Job Duties
  • Processes applications, researches accounts, processes licenses and responds to telephone inquiries and concerns
  •  Ensures timely data entry of all license application information
  • Generates appropriate correspondence for deficiencies, license continuation renewals, reinstatements, etc.
  • Requires delivering a high level of service under pressure, and handle difficult situations with professionalism
  • Must be able to organize and prioritize workload
  • Processes, archives, stores, and retrieves documents
  • Researches and resolves issues
  • Screens documents that are submitted to the office
  • High school diploma or equivalent
  • Minimum 1 year of recent work experience in fast paced office or retail environment
  • Demonstrate excellent spelling and grammar skills
  • Proficient computer skills with Word, Excel, Outlook, and the Internet
  • Strong written and verbal communication and effective interpersonal skills.
Physical Requirements:

This position requires the ability to sit for long periods of time and multi-task. Hear and converse clearly over the telephone and face-to-face.  This position requires keying frequently on a computer for both data entry and composing of documents.  Requires the use of a scanner and dexterity for archiving and filing documents.  Regularly uses vision to focus on computer and files. This is a semi-sedentary position working in a fast-paced office environment.
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